Android device will not download applications
Why you need to know:
Most mobile phone users purchase devices to be used for more than just sending text messages, emails, and accepting or making phone calls. Moreover, if you've purchased a smartphone, it is inevitable that you will require applications. Sometimes 'download unsuccessful' or other error messages appear, or apps show that they have been installed but nothing appears. If you own an Android device and it is not downloading apps, or if the apps have been downloaded but don't appear in your menu, downloads folder, or home screen, then simple troubleshooting should enable the download function.
What you will need:
The Android device
How to get it done:
1.Run preliminary checks on the device. These include cancelling all downloads and tasks that are open; turning the Wi-Fi on, off then on again; restarting the phone by carrying out a 'battery pull' then replacing the battery and allow the phone to power on for 10 minutes. Also, be sure that the device is allowed on the wireless network that it is connected to.
2.Confirm that the device is compatible with the application as displayed in the Google Play app store in the section with additional information.
3.Time to troubleshoot, which takes the form of visiting the phone's 'Settings' and 'Apps' to view all apps. Here, you will be able to select the Google Play app and Download Manager to clear data, as well as the cache, which, if packed with activity and previous download caches, can hinder further download of apps.
4.Another option of troubleshooting involves Google Hangouts or Google Talk, which displays the account used to download and launch these apps. If already signed in, sign out then sign in again. If none of the above works, remove the Google account and add a new account or sign up again. This should refresh previous app downloads and solve the problem.
Helpful links: https://support.google.com/googleplay/answer/1067233?hl=en or http://www.youtube.com/watch?v=kl4EbvOpwSM.