THE EDITOR, Sir:And it came to pass that on August 23, 2013, I would visit the Radiology Department of the University Hospital of the West Indies for CT scan and MRI appointments at 0800 and 0900 hrs, respectively. But it was written that the CT scan would be delayed and that the MRI would be postponed for a fifth time.
On three occasions, the machine had broken down before my appointments, and on two occasions, including August 23, the consultant radiologist was on leave. Had they not known about his scheduled leave BEFORE making the appointment a few weeks ago? And, the in-house consultant on duty refused to deal with the matter, stating that it wasn't his case. Indifference infinitum?
With regard to the CT scan, having arrived on time, there was an administrative process, including going to the cashier, that needed to be completed before proceeding to have the procedure completed. Additionally, an intake of water and contrast over a 40-minute period was part of the process.
In fairness to the hospital and its radiologists, before I lambaste them about the substandard customer service, this part of the waiting period was inevitable. Be that as it may, the waiting was excruciatingly, inordinately long, and nobody got the point I was making that I was heading to work, from which I had asked for a few hours off to do a short, presumably simple procedure.
Nobody proffered an apology or an explanation. When I threatened to leave with the needle in my arm that was pre-inserted for intravenous administering of a dye for the CT scan, I finally got some attention. At 12:03, I finally walked away from that place with a haste that suggested that I will probably NEVER go back.
For it is written that I have decided not to keep the new MRI appointment. I am fed up. Wouldn't you be?
Perhaps when I travel next, I will have it done in a customer-friendly hospital where the machines don't break down, because they are regularly serviced, or there is more than one machine, and where health professionals are friendly, understanding and customer-focused and don't treat patients dispassionately.