How to use Remote Assistance (for computers with Windows XP, Windows 7 and Vista)
Why you need to know:
This feature can be used to access information on your personal computer (at home) from your office computer, vice versa, but it is also a helpful feature to allow an individual to view files, update, and carry out security checks on your computer.
What you will need:
Internet connection (and an email account)
NB. Both computers need to be on.
How to get it done:
First, search for Remote Assistance in the programmes list. Open it and click on the option 'Invite someone you trust to help you'. The programme will then ask to save this invitation. Ensure it is saved on the desktop or in My Documents. You will have to log into your email account and compose an email to be sent to the person who you want to have access to your computer. Attach the invitation and send. This is one of many ways to complete the Remote Assistance procedure, but it can be carried out via Windows Messenger as well (see helpful link at the end).
The individual who receives the invitation should also be running the same operating system, i.e., if your computer is running Windows 7, it is recommended that the individual also has a device running Windows 7. When the invitation is received via email, the attached invitation must be downloaded and saved in My Documents before trying to open the file.
Once open, the Remote Assistance dialog box will appear and ask for a password, which is shared between you and the individual prior to sending the invitation. By entering the correct password, it initiates the entire process and now both individuals should be able to communicate via Remote Assistance, whether to send a file, help with security issues, etc.
Helpful link: http://technet.microsoft.com/en-us/library/bb457004.aspx