Many often refer to him as the employee so loyal to his work that he refused to give even the head of the company any favours. The tales about the 85-year-old Harold Frame are woven with such admiration, it is clear he is not your regular employee.
In the 1980s when the chairman of the Sandals Group, Gordon 'Butch' Stewart, decided to purchase the then Coconut Cove and Sundowner Hotels in Negril, renovate them, then operate them as Sandals Negril Beach Resort and Spa, little did he know that having Frame around meant he would be denied access to his own property.
"Mi never know who him was, so when him a try come in through the gate, mi say to him 'Boss you can't drive through this gate here'," Frame recounted as he recalled the days when he was the watchman at the resort. Even after identifying himself, Stewart was not allowed access until Frame had received sufficient verification and was satisfied that Stewart was who he said he was.
That awkward moment earned Frame the utmost respect from the hotelier, who was impressed with this employee's resoluteness and commitment to his job. Fast-forward 20 years and Frame is still loved, not just by the chairman of the Sandals Group, but by the entire Stewart family, as well as the staff of Sandals Negril.
Eleanor Miller, director of standards at Sandals Resorts International, who worked with Frame in the early days at Sandals Negril, described the veteran team member as a very honest and hard-working employee.
Frame's service to Sandals has evolved from a security guard, to a tractor driver in the landscaping department, and now to just about anything he can manage to do, including watering the plants and occasionally lending a hand to clear dishes and utensils in the staff's cafeteria.
Landscaping manager at Sandals Negril, Kevin 'Augustus' Smith, noted that while he had only worked with Frame over the past two years, his characteristics are a fine example for the other team members in the department. "He is humble and pleasant and is always trying to help out, even with his physical limitations."
Frame's outstanding qualities recently earned him the Smile and Courtesy Award at the hotel's monthly staff awards ceremony.
Frame, who lives in Logwood, Hanover, with his wife, who he has been with since their teenage years, gives himself credit for 'saving' the young Adam Stewart after he was playing on the beach one day and ventured out too far to sea. "Is me did carry him to him mother because him never waan come out di water," the married father of six and grandfather of two said of Gordon Stewart's son, who is now CEO of Sandals Resorts International.
With so many years of experience under his belt, Frame had strong words of encouragement for young persons who are either seeking employment or are currently employed: "Always obey yuh supervisors and talk to them with respect." Using himself as an example, he continued, "Mi always try mi best to humble myself with mi employers, and me is a good worker. That's why mi still deh here. That's why mi get so much good treatment."