THE EDITOR, Sir:
Referring to an article published by The Sunday Gleaner on September 1, 2013 with the caption 'FHC to close sub-branch after robbery', we write to advise our members and the public that this information was incorrect, as no robbery took place at that location.
The credit union has embarked upon a rationalisation exercise to improve operational efficiencies, and as such we have been reviewing the performances of all of our retail branches and sub-branches.
Based on the performance of the Lawrence Tavern sub-branch, the decision was taken to close this location and transfer all accounts to the New Kingston branch and the parent branch at Eureka/Ripon Road in keeping with our members' requests. At FHC, a sub-branch offers limited product offerings while a full-service branch offers the entire suite of products and services.
As discussed at a meeting held on August 27, 2013, we outlined to the members of that location the challenges we were facing as the community was neither saving nor borrowing at the optimal level to make the location viable.
The reason for closure is to improve operational efficiencies and absolutely no other. The members made a promise to us at the aforementioned meeting that they would change this situation by bringing more business to this location. At present, we are reconsidering this decision.
Our members are being advised that at no point did we indicate to anyone that the reason for closing this location was because of a robbery. We consider the information to be false and misleading and it has been very inimical to our business.
We do appreciate the contribution made to our members from the Lawrence Tavern community but we had to make an informed business decision based on the weak support we have received from the community.
We look forward to continue serving our members to the best of our ability with the aim of changing their lives and securing their future.
Assistant General Manager,
Marketing & Communications
First Heritage Co-operative Credit Union Limited
EDITOR'S NOTE: The Gleaner stands by its story.