The Ministry of National Security has given an assurance it will be meeting with the Police High Command and Crime Stop personnel to forge a path forward.
Head of Crime Stop Peter John Thwaites complained on Tuesday that the success of the programme was being stymied by new arrangements that have been put in place by the Police High Command.
Permanent Secretary in the Ministry of National Security, Major General Stewart Saunders said he was aware of concerns being expressed by Thwaites.
Saunders said in a statement that he would be meeting with both parties to discuss the way forward in an effort to arrive at the best possible solution to the issue.
He said by utilising the capacities of both organisations, a resolution would be found which will help reduce the incidents of crime and violence islandwide.
Thwaites has expressed appreciation to the ministry for its support over the years, but complained that a programme to filter information to the National Investigation Bureau (NIB) was a hindrance to the desired results.
Under the new system, Crime Stop was forced to channel the information that had been fed to it into the NIB who took "forever" to re-direct it into the relevant arm of the JCF.
Initially, Crime Stop channelled tip-offs it received from anonymous members of the public directly to the relevant area, which shortens the period of contact and increases the effectiveness of the system.