Barbara Ellington, Public Affairs Editor
Having attended the opening of Elite Diagnostic Imaging Services, I was impressed. The facility was equipped with state-of-the-art machines seen only on television or between the pages of glossy magazines. I made a mental note to ask my doctor to send me there if I ever needed such services in the future.
Warren Chung, one of the driving forces behind the new facility, told the guests that they would be delivering services that would not only please the customer, but would be very efficient and eliminate the long wait that is the norm at such places. He also introduced a team of competent, qualified professionals.
A month later, I was back because for the past three years I have had what I thought was the family disease ... arthritis in my knees. My grandmothers, mother and three sisters have it and it finally caught up with me. I have subsequently learnt it's not hereditary but it is quite painful. At it's worst, walking is difficult.
Pain killers, anti-inflammatory pills, ointments, heated towels and injections have all been tried but the pain returns after each dose wears off, and is more intense than before.
On my last visit to the doctor, he suggested yet again that I lose the weight to ease the pressure on the knees and also to do tests to see what was going on in them.
I quickly suggested that he send me to Elite because they have brand-new equipment and their attitude spelt 'First World'. He wrote a request for a magnetic resonance imaging (MRI) and I made the appointment.
The person on the other end of the line was pleasant and helpful. I was reminded of my appointment the day before I went. The receptionists were equally pleasant in explaining their procedures on my arrival. I completed the forms in the cool, luxuriously appointed waiting area but the wait was brief. I was reminded that this was the policy - no longer than 15 minutes.
"We prefer to tell a customer to leave and return later rather than prolong it and we plan to cut waiting time even less," said Dr Neil Fong.
Results are bearer delivered or emailed to your doctor on the same day or within an hour of your test.
My assigned technician gave clear instructions for undressing and putting on the robe, where to lock away bag, clothes, jewellery and phone.
In the the MRI room, he instructed me on how to get on to the bed, and strapped one knee in place then gave me earphones to help diminish the sound of the machine. The 22-minute process was explained before I was left alone. The machine was noisy and thwarted my intention to sleep.
With both knees complete, it was time for post-procedure consultation and Dr Fong asked how I would like the results sent to my doctor. I opt for email. Later that day my doctor called to say he had received my results soon after the test report was done.
Now, can we do this when opening a bank account or registering a company?