THE EDITOR, Sir:
It was my second visit to St Ann's Bay Hospital and the events that took place on both occasions were similar.The individuals at the information desk displayed unprofessional behaviour and, in some cases, referred persons, apparently unwarrantedly and out of turn, for screening before individuals waiting.
Another example of their unprofessionalism was on September 23, 2013, when the information desk was left unattended for more than 15 minutes on two occasions, without notice given to waiting customers.
Customer service at the hospital is poor. Patients with chronic illnesses or even symptoms of such illnesses are not treated with urgency.
On that same day, a female patient collapsed in the bathroom and there was no porter available to assist and some nurses refused to attend to the emergency.
Some workers, including security guards, from time to time were seen on their cellular phones. Workers, including nurses, were often seen in inappropriate attire (miniskirts, flip-flops, etc.).
A key part to the smooth operation at a hospital or any other public facility is good customer service, which is lacking at the St Ann's Bay Hospital. I recommend that retraining be done at the facility and a proper investigation launched into its operations. I also recommend that workers who don't comply with the rules and codes of conduct be sanctioned.
I am an obedient taxpayer and do think that services offered are not deserving of my hard-earned money.
I am also a public servant and do understand the conditions workers have to endure. But part of being employed in the public service is to exhibit patience, tolerance and flexibility.
My final recommendation to the workers at the institution is, shape up or ship out.
St Ann's Bay, St Ann