THE EDITOR, Sir:
I could not help but share with your readers two different scenarios experienced at two different banks in Ocho Rios while doing two similar transactions.
On Thursday, October 17, 2013, I set out to do a series of transactions at banking institutions in the resort town.
My first stop was at RBC, where I went to make a lodgement of $10,000 to my account. I was graciously attended by Teller # 6, who advised me that my account was dormant and that we'll need to do a little paperwork to reactivate it. She requested my ID and asked if I had changed address, which I did, and so she asked for the new one, which I provided verbally and eventually on a form which I had to fill out.
In a very customer-friendly way as she went about getting the documents authorised she remarked, "So you see how much time you have to spend with me, Mr Smith, when you allow this to happen?" She continued: "You should top up and not allow two years to go by with inaction." The on-the-spot process took approximately 10 minutes and off I went to my other transaction.
It was there at National Commercial Bank Ocho Rios where I was to encounter a most contrasting experience. I handed the teller my account with $10,000. With an attitude and a straight face, she informed me that my account was dormant - full stop! - and promptly handed me back my bank book and funds.
I was embarrassed and felt insulted and was about to walk away when another teller saw what happened and began to advise me that I need to have references and telephone numbers of two justices of the peace or that of a doctor and a JP, as well as physical proof of address.
Being a long-standing customer of NCB, I found the whole episode woefully bureaucratic and indiscretionary. Not only did I find the attitude and service of the teller tasteless and boring, but found banking with NCB discouraging.
I, therefore, would like to express my gratitude to RBC Ocho Rios and, in particular, to Teller #6, whose name I never got, for the refreshing and encouraging customer-friendly approach meted out to me and for making the business of banking that much more first class.
Looking forward to further royal service and continued business relations.