THE EDITOR, Sir:
Since the Jamaica Public Service (JPS) proposed to reimburse its customers $250 for bills paid in full and on time, I have been skeptical. Since the implementation of the proposal, I have been having nightmares.
In July, my light bill was hiked by $400. I was very angry and decided not to pay everything, leaving a balance of $200. This happened the following month as well. However, in September, I paid everything, including the $500 tax for the two months, and was expecting to receive my $250 discount. Instead of reducing my next bill, JPS overcharged me by $257 on my October bill.
Was this deliberately done so that if you decide not to pay, then they can get another $250 from customers? Is this a ploy to further overcharge consumers?
If you do not pay on time, you are charged $250 dollars for late payment, and if you pay on time, it seems you are overcharged $250 for electricity which you have not consumed. So where is the benefit?
JPS is still putting pressure on its customers. If I pay my November bill and ensuing ones on time, am I going to be overcharged another $250 for energy?
It seems as if legitimate customers are being overcharged to compensate for illegal ones. When customers steal electricity, it hurts JPS. And it hurts when customers are overcharged.