Regional airline, LIAT, which came under heavy public criticism over its summer schedule, Monday sought to reassure the travelling public that it would do everything possible to ensure that their journeys are not interrupted during the bust Christmas Season.
The financially strapped airline had blamed the refleeting exercise for the August fiasco, and said the fleet-modernisation efforts were continuing, with five new ATR aircraft being added so far and two more due to arrive in January 2014.
"Even as we continue the transition from the Dash 8 to the ATR aircraft, we are now in a better position to stabilise the schedule during the Christmas peak, traditionally one of the busiest periods for us," said acting Chief Executive Officer Julie Reifer-Jones.
"We are determined to get all of our passengers to their destinations as quickly as possible over the holiday season," she said, adding that the Antigua-based airline, which flies to 21 destinations daily, was also working with external agencies "as it endeavours to improve the level of customer service offered by its employees".
She said with the Christmas holidays approaching, LIAT is placing an embargo on excess baggage from December 3, 2013 to January 14, 2014, indicating that high passenger loads during the Christmas season, as well as the space and weight limitations of both Dash 8 and ATR aircraft, were the key reasons for a return to the seasonal policy.
She said that in order to make flying as easy as possible, passengers should adhere to LIAT's baggage limits.
The free baggage allowance for all LIAT services is one piece at a maximum of 50 pounds or 23 kilogrammes. In addition, passengers are allowed one piece of cabin baggage at a maximum weight of 15 pounds, Reifer-Jones said.