Janet Silvera, Senior Gleaner Writer
With innovative slogans such as 'It's OK To Turn Me On', 'Kill-A-Watt' and 'Use Protection All the Time', the Jamaica Public Service Company (JPS) 'powered on' its new e-store at the Baywest Shopping Centre in Montego Bay last Friday.
More than 200 persons turned out for the event which transformed the busy downtown centre into a red, blue and grey haven, beautifully enhanced by a team that included Blooming Designs, Jaime Delgado's Jamaica Audio Visual Company, and a band that 'PACED' into the hearts of musical lovers.
It was an evening that belonged to e-store regional manager, Kathi Cooke, Kelly Tomblin, who has the ability to turn straw into gold, and a team of committed JPS employees who beamed with pride.
For Tomblin, it was the unveiling of a dream that she arrived with in Jamaica.
"We are so proud tonight that we have come full circle and we are able to offer you the product that you need. The e-store is really part of something greater and something bigger that we hope to deliver - that is, a transformation of customer experience," she told the gathering.
Reminiscing, she said, a year and a half ago, she and her team stepped back and started within the walls of JPS outlining their vision, "what our dream was - both for us internally and Jamaica. And quite seriously, we thought we needed to do something different. We stepped back and we listened to our customers."
Customers, she said, weren't asking for ecumenical changes, they were asking for something grander, something bigger, something different. "A real energy revolution, and we think we are the people to help lead that."