KSAC to improve customer service

Published: Friday | December 13, 2013 Comments 0
Mayor of Kingston, Angela Brown Burke, addresses the Kingston and St Andrew Corporation council meeting, at its Church Street chambers, downtown Kingston. - CONTRIBUTED
Mayor of Kingston, Angela Brown Burke, addresses the Kingston and St Andrew Corporation council meeting, at its Church Street chambers, downtown Kingston. - CONTRIBUTED

Jodi-Ann Gilpin, Gleaner Writer

ACKNOWLEDGING THAT customer service has been a huge deterrent to productivity, Mayor of Kingston and St Andrew (KSAC), Angela Brown Burke, has sought to reassure the public that it will be easier to do business with the gorverment body.

"Customer service is definitely on top of our list. We have started the review, and we have identified some of the challenges and the issues, so we are working on that," Brown Burke told The Gleaner following the KSAC's monthly meeting on Tuesday.

"A huge part of it is the telephone system. I am aware that we have a lot of delays and sometimes things take a bit of time to be processed, and so, one of the things that we are doing is having some customer-service representatives who will have access to relevant information, so as to avoid several transfers and callbacks," Burke declared.

The mayor also said she is open for discussions and feedback on the matter.

"We invite persons to come in and give us their feedback because we want to make sure it works. We want to make sure persons feel comfortable, because I understand the frustration and want to ensure that we provide a business friendly environment."

meaning of the season

Operating under the theme, 'Christmas in the hearts puts Christmas in the air', the mayor urged persons to be focused on the true meaning of Christmas.

"We want to have a renewed emphasis on the spiritual aspect of people's lives. We can't do without the Creator and we want this to be embedded in the lives of our people," she said.

Brown Burke added: "We are doing things a little differently this year. Last year, we treated the elderly. This year, our activities will be focused on the children. By the end of this week, we should be able to finalise."

jodi-ann.gilpin@gleanerjm.com

 

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