JPS Portmore team gets personal - New customer-service initiatives to be launched in March 2014

Published: Monday | December 16, 2013 Comments 0


As The Jamaica Public Service (JPS) continues to undergo organisational transformation to improve its customer service, senior executives at the energy company got personal with some of the large business operators in the Portmore area. This, through a breakfast event held at the Jewels International Resort in the municipality.

Speaking at the event, JPS senior vice-president for customer operations and support services, Gary Barrow, informed the audience that last year, the company invested US$7 million to upgrade core operating systems.

He told the group that on December 5, JPS launched its new Outage Management System, an automated system which will result in improvement in how outages are managed and resolved.

Barrow also informed the community's business leaders that come March 2014, the company would be launching an upgraded customer information system which will improve internal efficiencies and enhance customers' experiences.

Also speaking at the event, JPS director of sales and marketing, Garth Mckenzie, told the businessmen that JPS would be providing an energy solution to every Jamaican, including the individual use of renewable energy resources. He also disclosed that the eStore, the new retail outlet operated by JPS with three stores now in operation, would see one more opening before the end of the year.

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