LETTER OF THE DAY - Digicel 'Credit U' increase severe

Published: Monday | December 23, 2013 Comments 0

THE EDITOR, Sir:

I support your columnist, Egerton Chang, in his criticism of Digicel's 400 per cent increase in 18 months on the charge for sending credit to another phone on their network.

However, Mr Chang ought to have advised his readers that they have an option to pay only $2 for the same service. That option is activated when they switch to LIME.

I am somewhat befuddled though as to why Mr Chang would, after such harsh castigation of Digicel, remain a Digicel customer because, as he puts it, "I believe that Jamaica has to be thankful for the entry of Digicel into the telecommunications market."

Really? And, for how long should we continue to be thankful? Until the 'Credit U' charge skyrockets to $15 to send $15 worth of credit? I find this incredulous, especially against the background where he also said that he found it "hard to believe", Digicel's reasons behind the huge increase.

Regrettably, people like Egerton Chang are not alone. Having become customers of this "saviour" to Jamaica's telecoms market for several years they find it hard to say goodbye, though they are now clearly seeing that all that glitters is not gold.

Most people will tell you that they know they are not getting the best deal from Digicel in terms of calling rates but they don't want to switch networks and lose the number they've had for upwards of 11 years. On that note, why has Digicel been so silent on the issue of number portability? Ever so often I hear the LIME CEO speaking quite fervently about this fundamental tool of mobile consumer power. Yet, the 'Bigger, Better Network' is near docile in this regard. I trust that this is not a sign that Digicel does not welcome number portability.

I have now joined the growing wave of discontent about Digicel's outrageous increase and, unlike Egerton Chang, I made the switch to LIME and simply left my new LIME number on the old Digi voicemail.

Anthony Pearson

Village Green, St Ann

tonypearsonja@gmail.com

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