Do your homework

Published: Thursday | December 26, 2013 Comments 0

THE EDITOR, Sir:

I have been hearing and reading a number of comments about the two competing telecoms companies. Persons have been switching back and forth, and I must confess that I was one of the persons who had switched.

Having switched, I immediately became frustrated with LIME's poor customer service. First of all, the wait to get through to a customer care representative was very long. Then when I finally got to speak to someone, the person was abrupt and seemed eager to get me off the phone.

I was so disgusted with LIME's service that I decided to go back to Digicel. The difference was like night and day. I called Digicel's customer service asking how to go about reactivating my account. I was on the phone with one of their customer-care agents for about 10 minutes, the person was not rushing me off the phone and she didn't seem exasperated or anything.

People squabble over things that are so incredibly petty. You can barely buy a mint sweetie or one of those small packs of Wrigley's gum for $5. The information is all out there, if you don't want to have to deal with something, do your research, read the papers, surf the net - it's as simple as that. After you, as the consumer, fail to look into something more carefully you try to cast the blame on someone else - do your homework, in today's world most things are public knowledge.

Ellen Hamton

Ellen.hamton@hotmail.com

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