THE EDITOR, Sir:
I am a very disgruntled Digicel customer. On Tuesday December 24, 2013, about 7:30 p.m. I bought $200 credit from a Digicel vendor and placed it on my phone. I had an additional $100-plus on the phone before and I sent someone $100 thus leaving me with just over $200 on the phone. I then left for home and reached about 8:30 p.m. It should be noted that I have Internet service at home, and at work and I work and live in the Corporate Area.
On Christmas morning, about 9:30, I decided to send out a few text messages. To my surprise, the texts were not going through. I checked my balance on the phone and was astonished to realise that the balance was less than a dollar. This situation has happened on numerous occasions before. I called customer service to make queries only to be told that because I am on a CUG plan I would have to call the corporate office, which is not opened on holidays, thus, I have to wait until Friday. I was ill the whole time but had to drive out on the road to get credit to make the necessary calls and texts.
On Friday, December 27, 2013 about 10:30 a.m. I called the corporate office and stated my misfortune, only to be told that I should have turned off my data service. This simply meant that if the data service is on, Digicel will continue to send data to my phone and charge me once I am out of my wireless range. I went ahead and turned off my data service and was unable to access data from my wireless although my wifi was on and I could surf the Internet with my computer. When I tried to browse the Internet on my phone it prompted that the data service was disabled, hence I could not access the Internet. This means that I need my data service on to access my Internet, so why turn it off to please Digicel?
questions to digicel
I want to openly ask Digicel a few questions:
1. Why send out full data to all users even when there is no request, when you can send out only voice data? Is this deliberate entrapment for a few extra bucks?
2. Since you are sending out full data, why not openly advise the public to turn off their data service to avoid their credit being eaten up? Is having our data service on a silent agreement for Digicel to capitalise on?
3. How much profit have you been making from this practice?
Digicel, it is full time you treat people with the dignity they deserve. I lost my Christmas spirit because of you.