No more RGD delivery - Courier service stopped to improve customer service

Published: Tuesday | December 31, 2013 Comments 0


As part of the continued effort to further improve customer service, the Registrar General's Department (RGD) is announcing that effective today, it would discontinue the delivery of all certificates/packages through contracted couriers.

This means customers making applications at the agency will not have their certificates delivered to them and will have to collect their certificates at any RGD office islandwide.

The RGD said yesterday that when making an application, customers should indicate to the customer service representative which of the RGD offices they would prefer to collect their certificates/packages.

According to the RGD's CEO, Deirdre English-Gosse, "the agency saw it fit to implement this strategic move, as a number of our customers have been making requests to collect their certificates at RGD offices".

Said English-Grosse: "Currently, all customers are charged $100 as a partial recovery towards the delivery of certificates, however with this change, customers making applications after December 31, 2013 will no longer be required to pay the $100."

The CEO went on to say that this move would help reduce the number of returned certificates in storage at the agency and reduce inconveniences that customers suffer when the contracted couriers return the certificates, indicating that customers were not at home to collect their certificates.

This is the third and final phase of the initiative to discontinue the use of contracted couriers; the first phase began on June 4, 2013 with the discontinuation of delivery service to customers living in Portmore, Kingston 6, 7, 11, 12, 19, and 20. In the second phase, which took effect on October 1, 2013, delivery service to customers living in St Thomas and Portland was discontinued.

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