Sat | Nov 17, 2018

Exceptional service at May Pen Hospital

Published:Saturday | August 9, 2014 | 12:00 AM


After reading about the horrific experience of mothers at the Victoria Jubilee Hospital on Saturday, I wondered what my experience would be when I was told to rush my 22-month-old to the May Pen Hospital.

It was 4:30 p.m. on Monday, August 4, 2014 when I had to rush my son to the Accident and Emergency Department (A&E) of the May Pen Hospital. I must tell you the service was exceptional: from my first encounter with the nurse, to the doctors of A&E, to registration and back to Room 2 nurses.

Hoping to go home shortly before 10 when the procedure was completed, I was told that he needed to be admitted for observation. The wait was long, but it was worth it. He was discharged at almost 4 p.m. on Tuesday.

I must confess that I got very impatient at the appointment window, standing there at the front of the line for almost half-hour without being attended to. I did voice how poor the service was. But the lady told me it was she was the only one working. I told her I understood, but she should have come earlier to say she would be with me in half-hour and I wouldn't have had a problem.

All in all, not sleeping for 24 hours had its effect on me. Sitting and standing for the long hours was worth it. After all, my child felt better.

Thanks to Drs Oo, McFarlane, the African (didn't get his name) in A&E and the nurses. On the paediatric ward, thanks to Drs Knight, Anglin, Welcome, Newell, Miller and head doctor (didn't get his name), with whom I had a great conversation about the future health of my child.

To the nurses and assistants, I also say thanks. How could I forget the ward assistant at A&E who ensured she double-cleaned the bathroom before my son used it. Thanks a million! The future of the institution is bright.


Mother of 'Star Patient'

May Pen, Clarendon