Tue | Jan 22, 2019

Don't make roaming automatic

Published:Friday | August 22, 2014 | 12:00 AM


I've noted the ongoing discussion about roaming charges. Wouldn't it be easier to remove roaming capabilities from an individual's phone once they connect to an overseas network than to allow the connection automatically, as currently obtains? In other words, the responsibility to determine whether to roam or not should rest with the customer, not the provider.

Therefore, the customer would need to make roaming arrangements prior to travel, and would be prepared for the attendant costs. I believe this is what used to happen. Instead, all you need now is a 'likkle credit' and you are roaming. The credit's done as soon as you switch on, and the providers benefit.

In this day and age when everyone has a cell phone, young and old, rich and poor, educated and illiterate, it's not good enough for providers to tell people they need to be educated and know when and how to switch off roaming features. Tell that to my mother-in-law who won't even read text messages.