Thu | Dec 14, 2017

Waiting forever with NCB

Published:Monday | September 1, 2014 | 12:00 AM

THE EDITOR, Sir:

As a National Commercial Bank (NCB) customer, I choose to use this medium to voice my utter frustration and complete dissatisfaction with the service provided.

I received my first credit card from this bank one month ago and it was all downhill from there. After being advised that to have the credit card added to my online banking account, all I would need to do was compose an email requesting such and send it to the bank through my online banking profile.

It was the bank's claim that this process would take three to five business days. This request was thus sent on July 30, 2014. Twenty business days later, after multiple emails, calls and at least three promises of an "escalation" of the issue, I remain a frustrated customer with no hope of a resolution of the issue.

I have not even been granted the courtesy of a return call, though promised. Each day the customer care agent simply apologises for any inconvenience caused and blames it on a "technical issue".

In these modern times, it is outrageous to have such a prolonged matter which has serious implications for its customers. For what is supposed to be an internationally recognised bank, this is totally unacceptable.

KURT GABRIEL

kurt.gabz@gmail.com

Kingston 6