Mon | Aug 20, 2018

Digicel block hurts business

Published:Tuesday | September 9, 2014 | 12:00 AM

THE EDITOR, Sir: SchoolSMS uses text-messaging services for more than 100 schools across Jamaica. We have written to the Office of Utilities Regulation (OUR) about Digicel's recent filtering/blocking/delaying of our SMS notices to parents and schools because Digicel sees us as competition in the SMS bulk text-messaging market.

For two years we enjoyed sending SMS to parents using an international third-party service provider. We have been paying this provider to send SMS text messages to the parents in our network on a one-year contract, and LIME is the only network provider currently honouring this contract.

The OUR has responded to us confirming that it is investigating the matter. We also want to bring this poor practice of Digicel to public attention, especially since many of our parents who have been receiving these SMS messages may be wondering why it has become haphazard.


Director of Operations,