Kudos to Digicel
THE EDITOR, Sir:
Subsequent to my letter of disgust ('Digicel's Sweet Plan leaves sour taste') being published in the People's Report section of The Gleaner on Saturday, September 6, I was contacted by Mr Kaestner Pryce, who offered a formal apology on behalf of the company. It was during our dialogue that I was informed that, as a CUG customer, I would not be entitled to certain prepaid benefits. He also mentioned that steps are being taken to advise CUG administrators accordingly.
At the end of the discussion, the company then credited my account as a means of apology for the inconvenience caused. Now that is good public relations!
It is these simple gestures that will allow Digicel to retain their most valued customers. In light of this, I'd like to use this medium to publicly thank Mr Pryce and the Digicel team for practising good customer service and for resolving the issue.