Thu | Aug 16, 2018

RGD, a pain in the ...

Published:Wednesday | October 15, 2014 | 12:00 AM

THE EDITOR, Sir: I don't know why, but I am still taken aback by the lacklustre/lackadaisical attitude of the staff at the Registrar General's Department's (RGD) Kingston Mall branch.

I have been patiently waiting for my child's birth certificate for more than five months. She was born in May, and the agent who came to the hospital told me I would receive the document within three months' time.

I called and called and called for all of August, trying to ascertain the status of my application, but to no avail. Instead of getting a "highly skilled customer-care representative" who is "waiting to handle your queries", I get a replay of the "following options" more than I care for.

I received a text message on Thursday, October 9, instructing me to collect the certificate at the RGD Kingston office before October 14, and what documents to take. Because of circumstances beyond my control - including a weekend when its office is closed - I was unable to collect the certificate before October 14. I called the office at 8:30 a.m. on October 14 - and every hour thereafter - and all I got was the thank-you message.

One person eventually answered and hung up.

All the talk about "you, our valued customer" is nonsense! I have transactions to do and I need the copy of the certificate, but I have to be walking around and presenting a receipt presented to me on May 2.

Is this efficiency? RGD staff, come on now. You should be masters at serving the public. Your representatives can't be giving wrong information to new mothers, and then have them haunting the office for correct answers that should have been clear from day one. Babies are born every day; I would think the RGD would get it right by now.

Whenever persons ask me, I always say, if you can avoid government offices, please do.