Thu | Dec 5, 2019

Overhaul online banking, NCB

Published:Saturday | November 1, 2014 | 12:00 AM

Is it just me or does anyone else find NCB online banking the most frustrating, user-unfriendly, tiresome experience when compared to other banks?

The following list highlights my experiences with the website:

Oftentimes inaccessible or problematic.

Not compatible and easy to navigate on smartphones.

Unexplained 'kick-offs', requiring several log-ins during one given session.

Ridiculous requirement to reset password every so often (Which other banking institutions force this on their clients?)

Resetting password is an exercise in frustration to the max. Invariably, the process leads to being permanently blocked from your accounts after too frequent attempts.

Instructions regarding password requirements are onerous and unclear.

Try getting through to the call centre. When you do get through, after holding for hours on the phone, you are required to answer a multitude of verification questions, some of which are impossible to recall without having access to your accounts online. Go figure!

Operators tell you that an agent will contact you to reinstate your blocked account in two to three hours (this is after perhaps an entire weekend + workdays + several hours of phone time and a plethora of inconveniences).

Parrot-like, the call-centre staff apologise profusely when faced with complaints from frustrated clients. The automatic platitudes are as annoying as they are inherently unhelpful.

Is there no balm in Gilead?

N-aturally C-onfigured (to) B-efuddle

Montego Bay, St James