LETTER OF THE DAYFamily Court torture
THE EDITOR, Sir:
I write to express my displeasure with doing business at the Family Court. With the primary purpose of going to the Family Court being delinquent, deadbeat sperm donors called fathers, the treatment received from the staff makes one feel like it is a bad decision to seek justice for one's children.
The court's staff are sometimes disrespectful, rude, and spiteful and are in need of serious customer-service training. Sometimes while someone is at the window seeking assistance, they sit in the office and pretend as if they are mannequins in a store with hearing aids.
The building opens at 9 a.m. There is one hour for lunch, and it closes at 3:30 p.m., limiting the possibility of coming before or after work. The lunch period is 1:30-2:30 p.m. For collection and payment of maintenance, there is a cut-off time at 3 p.m., giving a mere half-hour after resumption from lunch.
When it is lunchtime, everything stops, and for a government office that is only open for six and a half hours, it is unacceptable to have a further one hour with no one to assist the public. There are people waiting as early as 7 a.m. until 9 a.m. for the building to open; then until 10 a.m. for court to commence; and another one hour in the middle of the day adds to the country's low production.
There are regular instances where people come to court on the date given by the judge and wait until court is dismissed and not hear their names, only to find out, after enquiring, that their names were not on the list, or that their file had not been sent from the court's office. This would lead to the persons having to come back to spend possibly another full day from work, waiting for their names to be called.
The place is hot and tormented with a couple of half-dead AC units blowing hot air; even fans can be seen in the office and other areas to ease the temperature. It gets more frustrating to know that apart from waiting all day, you may have to stand because the seating is inadequate.
There are signs posted on all the floors stating that eating is not allowed; however, there are no designated eating areas. It should be noted that attending court is not an indication that you are time-wasting animals, but human beings who have chosen to abide by the law and not taken matters into their own hands.
The office can open earlier and close later and better facilitate the public by having someone else working while others are at lunch.