Wed | Dec 7, 2016

JPS wearing my patience thin

Published:Saturday | December 13, 2014 | 12:00 AM

This is an open letter to the CEO of the Jamaica Public Service Company, Kelly Tomblin.

Several months ago, an error appeared on my statement. I was simultaneously credited with the early payment incentive - correctly - and debited with a late payment fee - incorrectly.

I subsequently wrote to your customer service, via email, and was assured that the necessary corrections would be done. Needless to say, after numerous email exchanges, the problem still persists and, in fact, has worsened.

It now appears that even your customer service personnel is frustrated, since they have stopped responding to my emails. It appears they have grown weary of having to futilely repeat themselves.

Prior to this incident, I have always maintained my account in a pristine manner, always paying in full on time. It is patently unfair to ask me to expend so much effort and time in an attempt to correct your error.

Please be kind enough to bring your influence to bear in effecting a resolution.

FRUSTRATED CUSTOMER

Spanish Town PO