Tue | Oct 17, 2017

LETTER OF THE DAY - JPS and estimated bills - how come?

Published:Thursday | December 18, 2014 | 12:00 AM

THE EDITOR, Sir:I watched our monthly light bill for our very small household gradually climb from $8,000-plus to a little over $12,000. Then, after one extremely hot month when we had to use the air-conditioning (AC) unit in our baby's room some nights, the bill jumped to a little over $18,000. The following month, we turned off the AC, but the bill never went back down. Instead, it increased to more than $21,000, and that is where JPS has had it for more than a year now - even with the Jamaica Public Service Company (JPS) representative coming to read our meter EVERY month.

Now, according to the Office of Utilities Regulation's website, JPS should not send a customer more than two estimated bills where they have access to the meter. Yet, this morning, we received our third estimated bill from JPS, despite our aggressive conservation efforts over the past three and a half months.

We decided to take matters into our hands and truly start conserving, especially after speaking to co-workers with larger or similar household structures and finding that their bills were below $8,000. So we started to turn switches off, unplug appliances and chargers, unplug TV at night, only use lights when they are needed - you name it, we've been doing everything. On top of that, we've been monitoring our meter to see how our usage was adjusting according to our conservation measures.

With our usage now significantly reduced, needless to say, we were very anxious and excited to see our new bill. Well, JPS sure put a spoke in our wheel and sent us an estimated bill. What are the odds that, just when we've started to conserve aggressively, JPS would send us an estimate bill for the first time. The next month, we continued our conservation practices, but once again, JPS sent us ANOTHER estimated bill.

WHAT HAPPENED TO READING?

A few days ago, my husband was driving out and saw the JPS man on our street reading meters and asked him to ensure he reads ours. I personally opened the gate for the man. He read the meter, and we were now sure our bill would go back to normal. Well, guess what? I opened my email this morning to find yet ANOTHER estimated bill from JPS for the third consecutive month. How come the reading that this man took did not reflect in our bill? How come?

Who is responsible for ensuring that JPS is fair to consumers? The Office of Utilities Regulation is saying one thing and JPS is clearly ignoring it and blatantly robbing consumers.

This is absolutely ridiculous and it needs to stop.

EXTREMELY IRATE CUSTOMER