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OUR wants Digicel to address voicemail glitches

Published:Friday | January 18, 2013 | 1:52 AM

Telecommunications company Digicel has acknowledged that there are glitches in the voicemail system it recently introduced.

 

The admission came yesterday evening after the Office of Utilities Regulations (OUR), gave the company until next week Thursday, to respond to customer complaints about deficiencies in its service.

 

The OUR said Digicel customers have been complaining that their calls have been going directly to voicemail without the call party’s phone registering a ring.

 

It said this incurs a charge to the calling customer, without giving them the option to terminate the call.

 

Digicel has acknowledged that there have been what it describes as teething pains since the introduction of the new system in December.

 

The company said a dedicated technical team was recently established to effectively target and resolve these issues.

 

Digicel said it is determined to ensure its service returns to normal.

 

The OUR has asked Digicel to, among other things, say specifically the actions being taken to address the issues and what remedies are being offered to the affected consumers.



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