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Customer backlash forces LIME to scrap charging fees for paper bills

Published:Wednesday | December 24, 2014 | 10:04 AM

A fierce backlash from customers has forced telecommunications company (LIME) to scrap its plans to charge its customers who wish to continue receiving paper-based bills.

The company was forced to scrap similar plans for St Lucia in November.

After LIME announced the decision for St Lucia, that country's telecommunications minister criticised the decision, saying it would disadvantage a large segment of the population who use LIME as a service provider but do not have access to Internet services.

However, LIME was seemingly pressing ahead with the move for Jamaica.

Customers have been bitterly complaining and decrying the move as an attempt to penalise them.

In a statement yesterday, LIME's chief executive officer, Gary Sinclair, said physical bills will continue for free beyond January 1, 2015 for those who prefer that method.

Meanwhile, Sinclair is encouraging customers to join the almost 20,000 subscribers who have already signed up for E-billing since it was announced in November.

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