Thu | Jun 8, 2023

Glenford Smith | In need of a company phone

Published:Monday | April 16, 2018 | 12:00 AM


QUESTION: There is a concern that I have, which I hope you can spare me some space in your column. I have a personal cell phone, but feel that my new position requires a company phone, which is even recognised by the company. My manager said he would look about it for me, but he seems to have forgotten. I don't want to rush him even though it's been a month now. Should I go to him about it, or give it a bit more time?

- Laura

Thank you for your question. It seems to me like your issue is a relatively minor one. That is not to say you ought not to pay it any mind. That you have asked gives an indication that it is on your mind, which means you are correct to bring it up for advice. But it is an easy issue to address.

I commend you for allowing clients and others to call you on your personal phone to do the company's business. Obviously, the company recognises that this is not ideal and is intent on doing something about it. The fact that your manager has spoken to you about it and has not followed up with the requisite action most likely means he has forgotten.

He may have every intention of acting but something has come up, which causes him to forget. I understand not wanting to seem rushy and wanting to give him space and time, but considering how much time has passed, I'd say you can approach him. It is not necessary to give him more time. Go and speak with him now.

There is nothing to it. You can bring your case to him, just to remind him and get him to take some action. You don't need to have an attitude, just tell him you know he might have forgotten. That should do it.

The best way to get him to take action and assign you a cell phone is to prove that you need one. Tell him specifically what needs you have. Tell him that you are not going to be able to use your personal cell phone much longer. Tell him about lost opportunities, lost business and the bottom line if you don't get a cell phone.

Point out to him that the company stands to lose money without the cell phone to do your job. All this is because your manager don't just want to hear that you need a cell phone, you really need to plead your case. Make your case as specific as possible.

Tell him you know he's busy. If you could help him and take this off his hands by taking action on it, that would be fine. Perhaps this will help to solve the problem to your satisfaction. Many times, you can resolve your issue this way; just remember to be a part of the solution, and be ready to do the little things. You may find the solution to be an easy one.

- Glenford Smith is a motivational speaker and success strategist. He is the author of 'From Problems to Power' and co-author of 'Profile of Excellence'. Email: