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Wheatley wants report on FLOW outage

Published:Sunday | September 4, 2016 | 12:00 AM

Telecommunications company FLOW is promising a full investigation into the circumstances which led to an islandwide disruption of its Internet and voice services between Friday and Saturday.

At the same time, Technology Minister Dr Andrew Wheatley has requested a full report on the disruption, which preliminary checks suggest was traced to the phone and Internet infrastructure at its main hub site in New Kingston.

"We just want to re-emphasise how deeply we regret the inconvenience to our customers. Rest assured that we are looking at this very comprehensively to ensure that, as best as possible, we don't have a repeat," Kayon Wallace, director of corporate communications and stakeholder management, told The Gleaner yesterday.

Wallace said that, on Friday night, FLOW became aware of issues with its system that escalated to a technical failure the next day, resulting in a total breakdown of service.

However, by 2 p.m. Saturday, all services were fully restored.

"We regret the inconvenience caused to our customers and thank them for their patience," it said in the release advising that it was back online.