NHT looks out for disabled
THE EDITOR, Sir:
The National Housing Trust was surprised to find that in your July 6, 2015 article titled 'Access denied', the Trust was numbered among the institutions with no parking facilities for persons with disabilities.
For at least 10 years, the Trust's head office has had clearly marked, dedicated parking spaces in a covered area close to its front entrance. Several of its branch offices are similarly outfitted. However, some offices are in rented premises and in such cases we have to compete for space with other tenants and this restricts our ability to cater to our disabled population.
The Trust is keenly aware of its responsibility to customers who have physical challenges and has made several other provisions to make its facilities welcoming and comfortable. These include:
- Placing key customer service departments on ground floors for ease of access.
- Outfitting restrooms to accommodate persons in wheelchairs.
- Providing wheelchairs in office to assist customers with mobility challenges, whether permanent or temporary.
We hope this information adds some balance to a very necessary discussion.
The NHT is always seeking to improve its services and so welcomes any suggestions from the community of persons with disabilities, regarding how its offices can be improved.
National Housing Trust