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Consumer Affairs says more than $21m in refunds, compensation secured

Published:Tuesday | April 25, 2017 | 9:27 AM

The Consumer Affairs Commission (CAC) says it secured over $21.5 million in refunds and compensation on behalf of aggrieved consumers for the 2016-17 financial year.

The CAC says the top three complaints related to automotive, appliances and electronic items and hardware and household fixtures.

The agency says $15.6 million were paid out in the automotive category, appliances and electronic items generated over $1.7 million and $856,415 were paid in the hardware and household fixtures category.

The CAC says the top three complaint categories were similar to what has been seen over the past few years.

It notes that the Electrical Equipment & Appliances category contributed 30.28 per cent of all the complaints filed with the Commission.

The Commission says it is therefore cautioning consumers who intend to purchase automobiles or electrical equipment and appliances to be particularly diligent in conducting their research before making a purchase.