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BPO fastest growing industry - ACCT to add up to 800 jobs in 2018

Published:Wednesday | January 24, 2018 | 12:00 AM

With the Business Process Outsourcing (BPO) sector literally bursting at the seams with some 53 registered companies and accounting for more than 26,000 jobs, Advanced Call Centre Technologies (ACT) are doubling their efforts in a very big way.

With sites in the United States, Guatemala and Jamaica, the company is expanding its footprint in Montego Bay, moving from 300 plus employees in its initial stage to a whopping 1,200 to date.

"We have 1,200 staff members in 12 thriving departments," declared Rhone Charlton, the company's site director at a ribbon-cutting ceremony at its expanded location at Barnett Tech Park in Montego Bay on Tuesday.

"This is indeed an exciting time for our company! Our new building will add more production seats to our ACT footprint in Jamaica, which is more than double our previous capacity. We anticipate filling much of this new capacity with growth from within our current client portfolio, while leaving capacity for additional growth opportunities within new client verticals."


More to come


Charlton further noted that for 2018, "we are projecting to add another 600-800 employees to our existing staff" which will drive ample opportunity for upward mobility within the company as "we look to those within our ranks" who have demonstrated the leadership skills necessary to take on production or support teams of their own.

"ACT Montego Bay offers free health insurance, transportation, subsidised meals, paid training, performance bonuses and various shifts for our employee base. We also conduct random incentives for various reasons; one in particular this month, is a sweepstakes, in which an employee will be awarded their very own home shopping spree."

ACT is a multi-channel customer communications provider, capable of integrating many different facets of "your daily operations", management, and back office logistics. The company works nationwide on a 24 hour basis, from domestic and near-shore operation centres to providing services in eight different languages.

President of the Business Process Industry Association of Jamaica (BPIAJ) Gloria Henry said the rapid expansion of the ACT group was a classic example of the phenomenal rise of the BPO sector.

She also pointed to the fact that the company, in only four years of operation, was now launching its fourth site. It is proof that the BPO "is the fastest growing sector" in the country.