Tue | Jun 22, 2021

The FLOW experience

Published:Thursday | October 22, 2015 | 12:00 AM
From left: Suzette Ramdani-Linton, Jason Russell, Dominique Fray and Manoj Ramchandani.
Sagicor Bank's Lloyd Duhaney (left) and FLOW's Dwayne Bennett.
FLOW's chairman, Mark Kerr Jarrett (centre), is flanked by second vice-president, Montego Bay Chamber of Commerce and Industry, Leroy Reid (left), and managing director, Flow, Garry Sinclair, at the opening of its new customer-experience store at Fairview, in Montego Bay last Saturday night.
Round Hill’s Omar Robinson and Doris Morgan in a jovial mood last Saturday night.
Montego Bay attorneys, Ashley Foster and Clayton Morgan share lens time at the opening of the new Flow customer-experience store, at Fairview, Montego Bay, last Saturday night.
From left: FLOW hostesses Asheika Campbell, Nishana Mannings and Renae Pinnock.


Western Jamaica became the first region, anywhere in the Caribbean to call itself home to the first Flow customer-experience centre in Jamaica.

The sexy, First World facility is a benchmark customer service "centre of excellence" for all the telecommunications provider's retail operations in Jamaica and across the Caribbean.

Beaming with confidence and pride, Flow's managing director, Garry Sinclair, said he is confident that, by employing this world-class and revolutionary approach to their flagship locations, more customers will visit their stores to experience their world and do business with them.

So, why is Sinclair able to brag and ooze so much confidence?

This one-of-a-kind store carries an expanded floor plan built for a user-friendly experience and a wide array of state-of-the art gadgets featuring, but not limited to, bill payment kiosks ( the first-ever by a telecoms provider in Jamaica); customisable and flexible zones; home-entertainment zone; automated central customer queue system that allows more customers to be served at any given time by the push of a button; interactive features; self-help facilities; newly trained customer-sales advisers and charging stations.

"The Flow customer-experience centre is designed to transform the entire customer experience, and is a major step in the company's bold vision of being number one for customer service in the region," stated Sinclair.

The new Flow was launched in Jamaica on August 31. FLOW has 93 owned and dealer locations island wide. It is envisioned that, over time, all medium-size retail stores, small dealers will deliver the same branded customer experience.