Mon | Jan 17, 2022

Caribbean Airlines gets ‘Four Star Major Airline’ rating

Published:Friday | December 3, 2021 | 12:11 AM

PORT OF SPAIN:

Caribbean Airlines has been rated a ‘Four Star Major Airline’ by its passengers, in the Airline Passenger Experience Association (APEX) Official Airline Ratings for 2022.

APEX designed the Official Airline Ratings to capture the voice of customers’ votes worldwide; this is the only airline rating programme based solely on independently verified passenger feedback.

Caribbean Airlines ‘Four-Star’ status reinforces its place as a world-class carrier, committed to providing an enhanced customer experience, excellent service standards and quality products.

On Wednesday, Caribbean Airlines and other ‘four and five star’ major airline ratings recipients were honoured and recognised at the annual APEX/IFSA Awards.

The APEX Official Airline Ratings were created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt from Concur, the world’s highest-rated travel-organising app.

For the 2022 Awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. The APEX Official Airline Ratings were independently certified by a professional external auditing company.

Commenting on this latest achievement, Caribbean Airlines CEO Garvin Medera said: “We are extremely happy to know that our passengers have given us such favourable ratings. They are at the centre of all we do at the airline. This award is motivating and an affirmation that the focus and effort to enhance the travel experience is appreciated by our valued customers. As the number one regional air carrier we remain committed to keeping our customers satisfied.”