Thu | Feb 2, 2023

Serious service problems

Published:Friday | January 15, 2010 | 12:00 AM

The Editor, Sir:

There is a serious problem in this country when it comes to delivery of service and the agencies set up to oversee or regulate these service providers.

I have been having a very unpleasant experience with Flow since I applied for their service in April 2009.

At least every two weeks the service goes down for between four and 24 hours. Whenever I call their customer service, I am advised they're aware of the problem and their technicians are working on it. I asked why I have to pay my bill in full for an incomplete package. I was told that my cable service has to be down for at least three consecutive days before I can get a rebate. If I should add the amount of hours I am without service, for any given month, I am sure it would add up to more than 72 hours. So I guess Flow's policy is that consumers should fork out their money every month to pay bills with the understanding that they might be out of service for up to two consecutive days, and there's nothing that they can do about it.

Bad service

When I called the Broadcasting Commission, their response was that they cannot do anything about it because Flow's policy states that the service has to be down for three consecutive days. It, therefore, means any service provider can give consumers bad service and its either we accept it or we switch providers because there is no one looking out for us.

The sad thing is that Flow is the only cable provider in my area so I have to either suck up their bad service or do without cable.

I am, etc.,


Golden Acres

St Catherine