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LIME fire disrupts some customer contact

Published:Thursday | May 6, 2010 | 12:00 AM
LIME Jamaica/Cable and Wireless Jamaica corporate headquarters at Carlton Crescent, Kingston. - File

Engineers employed to telecommunications firm LIME Jamaica were working to have full service restored to its main switchboard and customer care centre after a small electrical fire affected portions of the operation.

The fire, which occurred sometime after 1:30 p.m. on Monday, was contained to a small room on the ground floor of the company's corporate building at Carlton Crescent in Kingston.

"As a result of the incident, customers might experience brief delays getting through to customer-service representatives at the centre," a press release from the former monopoly provider states.

The call disruptions were still evident Wednesday mid-morning when Thursday Business rang to check.

Although there was damage to some equipment, the company says it was able to activate its recovery plan and re-route most of the calls.

Damage was done to transmission equipment supporting the company's internal PBX system which affected incoming landline calls to LIME's head office.

"Customers will, therefore, experience brief delays getting through to customer-service representatives at the centre," LIME said.

business@gleanerjm.com