Jamaica Automobile Association (JAA) to launch auto-repairers' programme
The Jamaica Automobile Association (JAA) is set to launch a major initiative, the approved auto-repairer (AAR) programme, which is intended to improve services in the auto-repair industry and assist motor-vehicle owners to identify quality-oriented garages.
The launch - scheduled for the JAA's Central Avenue office headquarters in Swallowfield, St Andrew, on October 27 at 7 p.m. - will unveil the new Approved Auto Repairer sign which will identify the approved garages.
"We hope motor-vehicle owners will be confident when they see a garage that displays the sign, which reads: 'JAA-approved auto repairer' and, after the fact, be totally satisfied that they received the best service possible," said Duane Ellis, general manager of the JAA.
He explained that the programme examines all facets of the repair shop - from operation to appearance of the facility and competence of technicians.
"Our hope is to raise the standard of service in every repair shop and deliver benefits that speak to our mantra, which is offering motorists peace of mind," he said.
four shops approved
Four auto shops in the Corporate Area have already been approved under the programme, and others in other parts of the island are making the necessary adjustments to meet the standards. The approved shops are Ankara Limited, Andre's Auto Supplies Limited, Auto Maintenance Limited and Everton Fenton's Garage Limited.
To become JAA-approved, the garage must have been in operation for at least a year and should be staffed by certified and capable technicians who are able to solve common automotive problems.
"The technicians must be certified by the HEART/Trust National Training Agency and the Jamaican-German Automotive School (JAGAS)," Ellis said. "And, the shops must utilise up-to-date equipment needed to diagnose and repair any motor vehicle, deliver quality customer service and the facility must be clean and safe."
The shops may achieve approval in two categories - approved auto-body repairers, for operators who engage in body repairs and vehicle painting; and approved auto repairers, for garages that do mechanical, electrical and drive-train repairs.
"I believe our association, with the JAA, will assist the industry to raise its standards even higher," said Gregory Wright, operations manager at Auto Maintenance Limited.