Disgusted with RGD
THE EDITOR, Sir:
I am using your good paper as a medium to voice my complaint and disgust with the services offered by the Registrar General's Department (RGD). My woes started last year when I applied for my birth certificate and paid for the express (three days) service and had to wait for about three weeks before receiving it. However, having got it, I rested the matter and moved on.
On May 3, 2012, after about three attempts to get the correct information and the right set of forms to be used to correct my father's name, I returned to the Mandeville office with Dad to be interviewed and to submit the application for late entry of name.
On this occasion, I paid for the seven-day service ($2,950), which would have ended on May 14. On that same day, I called to check on the application using the tracking number and a machine informed me that the records were located and were ready for processing.
I called back on the 15th, 17th and 21st, and got the same response by the machine, as it is impossible to speak to a customer-service representative.
I usually hear cases of inferior services at the RGD, but I did not know it was this bad. I am hoping this would be a message to the person in charge to take serious steps in improving RGD's service . After all, the organisation is supposed to be serving customers, and furthermore, this is an executive agency of which far more is expected.
I suggest that the RGD take a leaf out of the book of the National Housing Trust and the Passport, Immigration and Citizenship Agency, which both offer quality service.