Halart Drive water issue was addressed
THE EDITOR, Sir:
In response to a letter to the editor published in The Gleaner on Tuesday, May 22, 2012 under the heading 'NWC callous', I am advised that:
Our records show that the National Water Commission's call centre had indeed received a report of a broken service connection on Halart Drive sometime after 3 p.m. on Friday, May 18.
A report of same was forwarded on the same day for earliest possible action, based on established priorities, but, unfortunately, based on the nature of the complaint, it was sent to the wrong department in error.
The complaint was redirected to the appropriate department and the broken service connection was repaired on the following weekday, Monday, May 21 (hence, the repairs were done some time after the letter writer had issued correspondence to The Gleaner but before publication on Tuesday, May 22. The repairs were done within the stipulated time for leak repairs.).
The NWC apologises to our valued customer for any inconvenience experienced and assures everyone that its response time was in no way determined by either the customer's identity or any callousness on the part of the NWC.
Furthermore, the NWC wishes to restate its absolute commitment, within the limit of its resources, to endeavour at all times to effectively respond to the expectations of all its customers in the shortest possible time.
Corporate PR Manager, NWC