RGD slacking up
THE EDITOR, Sir:
Kindly allow me space in your well-read newspaper as I send this, an open letter to the chief executive officer of the Registrar General's Department (RGD), to communicate my disgust with the services offered by the organisation.
On June 12, I visited the Mandeville office to correct my father's name on my marriage certificate. I paid for the seven-day service and was told it would take seven to 10 days.
On the seventh day, I called, and a machine responded that my "record is located and ready for the next stage of processing". I called back on the 11th day expecting to be told that I could pick up the certificate, but of course, I got the same response via the machine.
I have tried numerous times to speak to a customer service representative, but each time I select that option the phone rings without answer.
I am upset and disgusted right now with this service and am calling on the RGD to help me in getting my certificate, as well as to engage its staff some well-needed customer service training. This is not the first time I have suffered inferior service from this department.
I must also say that I have never had the opportunity to speak with anyone who has anything positive to say about the services offered by the RGD.
Should the CEO of the RGD be interested in looking into my case, my tracking number is 11203917883. I await a response.