Tue | Dec 5, 2023

RGD makes changes to delivery service

Published:Tuesday | June 4, 2013 | 12:00 AM

The Registrar General's Department (RGD) has announced that it will, as of today, discontinue the delivery of certificates/packages through contracted couriers to customers in some communities of Kingston and Portmore, St Catherine.

The change will take effect today and all customers living in Portmore, Kingston 6, 7, 11, 12, 19, and 20 will be affected.

These customers also include persons in Mona, Stony Hill, St Peters, Irish Town, Gordon Town, Red Hills, Mavis Bank, Dallas Castle, Lawrence Tavern, Brandon Hill, Golden Spring and Border, Three Miles, Trench Town, Havendale and Maverley.

$100 delivery charge

Currently, all customers are charged $100 for the delivery of certificates. As a result of the change, customers within the affected areas will no longer be required to pay the $100.

In making this announcement, RGD Chief Executive Officer Deirdre English Gosse explained "that there is a need to improve on the quality of delivery service to customers in the stated areas, and in response to a number of requests from customers to collect their certificates at RGD offices, the agency saw it fit to implement this strategic move".

English Gosse added that this would be done on a phased basis.

Certificates/packages for the affected customers will now be disbursed at the Portmore, Kingston or Twickenham Park offices. Upon applying, customers should indicate to the customer service representative, where they would prefer to collect their certificates/packages.