Sun | Jun 13, 2021

GO Solutions set to expand

Published:Wednesday | June 25, 2014 | 12:00 AM

Mark Titus, Staff Reporter

WESTERN BUREAU:

MONTEGO BAY-based business process outsourcing firm, Global Outsourcing Solutions (GO Solutions) Limited, has landed a five-year partnership deal with Google-certified partner BrandRep, which will see the Jamaican-owned company increasing its capacity by 850 seats in 12 months.

BrandRep, a California-based Internet marketing company that seeks to improve the presence of businesses, began operation in 2009 and is a recipient of Google's prestigious all-star competition for highest conversions in local search marketing.

"We are the exclusive call centre for BrandRep in Jamaica," said Davon Crump, chief executive officer (CEO) of GO Solutions. "We will be increasing to 200 agents for our client's account by the 15th of July, then 500 seats in six months, and 1,000 seats within one year."

"More seats mean employment opportunities for our talented labour pool, but while our client would wish for a tighter timeline, we have to be realistic with our expansion," added Crump, who is also the immediate past president of the Montego Bay Chamber of Commerce and Industry.

A fully Jamaican-owned entity, GO Solutions is just under two years old, but has attracted business from some of the leading Fortune 500 companies in Canada, the United Kingdom and the United States, and with discussions being held with other firms, Crump - who has worked in a management role with AT&T - is now looking to establish satellite operations in other parishes.

EXPANSION PLANS

"With the growing demand for our services, we are now looking to go outside of Montego Bay to other areas such as Ocho Rios and Clarendon to set up satellite operations to identify the talents in those areas as we expand our business," Crump said.

However, Crump is not impressed with the level of support his firm has received locally.

"Global Outsourcing is a testimony of what you can achieve through perseverance," he said. "If we were to depend on the state entities assigned to give support to investors, we would have sent home our staff and closed our doors."

mark.titus@gleanerjm.com