Tue | Jun 15, 2021

Digicel responds to complaints

Published:Monday | June 17, 2013 | 2:02 PM

Monique Grange, Assistant News Editor - Radio



Telecommunications company Digicel is reminding its mobile customers that special government taxes are not included in its new rates which were announced last week.




Customers have been accusing the company of publishing and broadcasting misleading information as they have not been getting the advertised rates.



One caller to our news centre also complained that not enough information is contained in text messages about the plans.



In response Digicel’s Chief Operating Officer Richard Fraser says the special telecommunication and general consumption taxes which were implemented on telephone calls last year, should be added to the rates for the new call plans.



Fraser explains that the company is limited in terms of the amount of information it’s allowed to send in a text message.



But he says the company will be looking into including the information in its advertising messages, although they are included in fine print on their website.



However, at least one caller to our news centre finds that unacceptable as not everyone has internet access.



Customers are required to pay a 25 per cent GCT of 10¢ on the existing Special Telephone Call tax of 40¢ per minute on telephone calls.



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