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OUR keeping close watch on LIME after 'dropped calls' complaints

Published:Wednesday | May 7, 2014 | 9:45 AM

The Office of Utilities Regulation (OUR) says it will be closely monitoring telecommunications company LIME following complaints about dropped calls and poor service quality.



On April 8, the OUR wrote to LIME outlining that from January 2013 to March 2014, it received 96 complaints about dropped calls.



The OUR said there were also complaints about the absence of a ring tone after customers dialed LIME numbers.



According to the OUR’s Director of Consumer and Public Affairs, Yvonne Grinam Nicholson, the regulator is concerned about the frequency of complaints about the quality of service delivered by LIME.



She says in discussions with the phone company, LIME conceded that there were capacity issues as result of its push to improve customer value.



However, the OUR says LIME has reported that much of the equipment to ease the problem has already been shipped and that some sites have already been upgraded.



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