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BPO company IBEX plans rollout to three more parishes

Published:Sunday | October 30, 2016 | 10:00 AMTameka Gordon

Business process out-sourcing company IBEX Global Solutions says it plans to expand to at least three other parishes in the short term, which would boost its Jamaican workforce to 5,000, up from the 500 it started with in June this year.

The Portmore, St Catherine-based operation now occupies roughly 45,600 square feet of leased space on the Portmore Pines Plaza but is already eyeing a shuttered supermarket site just behind its location to expand within Portmore, site director and country manager Dalgleish Joseph told Gleaner Business.

"We can take over, completely renovate, and set up about 600 more works stations there, which can mean just about 1,200 more employees working in that building, in conjunction with what we have now," Joseph said.

"Right now, we have four shifts, with operations starting from 7 a.m. to midnight but soon we will be moving to 24 hours. When that happens, the shift system will increase," he said.

IBEX, an American company headquartered in Washington, DC, offers customer care, email chat and back-office support to over 70 global clients. The Portmore operation is likely to double to 1,000 staff members when the site reaches full capacity, Joseph said.

"We expect to be at full capacity by just after March. Right now, we are already looking for strategic areas not just in Portmore, but in Kingston," he said.

IBEX CEO Robert 'Bob' Dechant said Montego Bay, Mandeville, and May Pen are prime targets for IBEX expansion. The company offers onshore, nearshore, and offshore business process solutions to seven countries across its 22 sites through a network of 15,000 employees who deliver services in over 20 languages.

tameka.gordon@gleanerjm.com