Sun | Oct 21, 2018

Hinduja hiring 500 for Kingston centre

Published:Friday | January 20, 2017 | 12:00 AMSteven Jackson

Hinduja Global Solutions Limited (HGS) is hiring 500 more staff, which will double its workforce for a call centre in Kingston.

It plans to take on the new hires by March as the company expands.

"The first phase of this expansion includes more than 500 new career opportunities to be filled in the first quarter of 2017, with the end target of 1,000 total employees for the centre," HGS said in a statement.

"This growth is due to the company's strong business performance, particularly within the health-care industry, which the Jamaica locations primarily serve."

HGS will recruit permanent, full-time directors, managers, team leaders, customer-care associates, and data-management analysts for the new centre on Constant Spring Road.

"This expansion is testament to the quality of service our Jamaica team delivers for HGS's global clients," said Narasimha Murthy, president of Jamaica and Corporate Shared Services, Americas, at HGS. "We are excited to grow our footprint here in Jamaica, where there's great potential for scale with a large pool of valuable talent to meet HGS's increased client needs. These new additions will help propel us towards greater business success."

HGS also operates centres at Worthington Terrace and Saxthrope Avenue in Kingston.

The business process outsourcing firm says that it partners with local educational institutions such as the University of the West Indies, the University of Technology, and the University College of the Caribbean to help develop local talent.

Its clientele spans the telecommunications and media, health-care, insurance, banking, consumer electronics and technology, retail, and consumer packaged-goods industries, as well as the public sector.

Globally, the company employs 44,000 in 66 locations. Its annual revenues top US$500 million, according to its March 2016 year-end results.