Fri | Jan 19, 2018

Digicel sorry for service foul-up

Published:Saturday | August 6, 2016 | 12:00 AM


I write in response to the letter titled 'Digicel Play - a customer service nightmare', which was published in The Gleaner on Wednesday, August 3, 2016.

At Digicel, we value the feedback of our customers and continuously ensure that we deliver the best service to them.

Ms Robertson's issue was resolved on the day prior to the publication of her letter. However, we would like to publicly apologise for the interruption of service she experienced. Her service has since been restored and she has confirmed that she is happy with the resolution.


Director of Operations

Digicel Jamaica